Hydrow Outage History

Hydrow had 4 outages in the last 2 years totaling 18h 50m of downtime — averaging 0.2 incidents per month.

There were 4 Hydrow outages since August 7, 2024 totaling 18h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hydrow.com

Major June 12, 2025

Service Disruption: Possible Workout Playback Impacts

Detected by Pingoru: Jun 12, 2025, 07:49 PM UTC
Resolved: Jun 12, 2025, 09:32 PM UTC
Duration: 1h 42m

Affected: Hydrow Service

Timeline · 4 updates

investigating Jun 12, 2025, 07:49 PM UTC

Some of our partners re currently experiencing an outage that is affecting Hydrow's service. It may disrupt the ability for our members to play workouts. Our team is actively monitoring the situation and working on a resolution. We appreciate your patience and will provide updates as soon as possible.
identified Jun 12, 2025, 09:04 PM UTC

The outage with our partner continues to impact workout playback. We are in close communication with our partner and monitoring progress to restore full service as quickly as possible.
monitoring Jun 12, 2025, 09:18 PM UTC

Things appear to have stabilized and our partner has moved to Monitoring the issue. We are doing the same.
resolved Jun 12, 2025, 09:32 PM UTC

Our partner has resolved the outage impacting workout playback. We now consider this incident resolved. We apologize for any inconvenience and thank you for your understanding. If you continue to experience any issues, please contact Hydrow Member Services for assistance.

Read the full incident report →

Major June 2, 2025

Setup Errors for Some Hydrow Rowers Identified

Detected by Pingoru: Jun 02, 2025, 10:40 PM UTC
Resolved: Jun 03, 2025, 02:59 PM UTC
Duration: 16h 18m

Affected: Hydrow Service

Timeline · 4 updates

identified Jun 02, 2025, 10:40 PM UTC

We’ve identified a software issue causing "Update did not succeed" errors for some Hydrow rowers during setup. This affects: - Newly purchased Hydrow rowers being activated for the first time. - A small number of Hydrow rowers being reactivated after a period of inactivity. Our team is actively working to resolve this. We will post additional updates as we have more information.
monitoring Jun 03, 2025, 01:44 PM UTC

A fix has been deployed for this issue and we are monitoring the result. Impacted Rowing machines may need a restart for the change to take effect.
monitoring Jun 03, 2025, 02:00 PM UTC

We’ve resolved the issue that was causing “Update did not succeed” errors during the setup or reactivation of some Hydrow rowers. The fix has been deployed, and we are monitoring to ensure continued stability. If you continue to experience any issues, please contact Hydrow Member Services
resolved Jun 03, 2025, 02:59 PM UTC

We have monitored for new instances of this error and have not identified any further issues. Hydrow members have also not reported new instances of failed updates. We now consider this incident resolved. If you continue to experience any issues, please contact Hydrow Member Services for assistance.

Read the full incident report →

Major August 23, 2024

Headline: Unable to add products to cart on

Detected by Pingoru: Aug 23, 2024, 03:39 PM UTC
Resolved: Aug 23, 2024, 03:56 PM UTC
Duration: 16m

Affected: shop.hydrow.com

Timeline · 3 updates

investigating Aug 23, 2024, 03:39 PM UTC

We are aware that some customers are unable to add products to their cart on hydrow.com. There are no reports of problems with the Hydrow application, workouts, workout stats, or mobile apps. We are investigating.
monitoring Aug 23, 2024, 03:52 PM UTC

Errors from this incident appear to have stopped. Monitoring a few minutes to be sure things are resolved.
resolved Aug 23, 2024, 03:56 PM UTC

Website and cart operation have returned to normal and appear stable. Marking as resolved. If you have a problem adding to cart on hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com. The root cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved.

Read the full incident report →

Critical August 7, 2024

hydrow.com website not accessbile

Detected by Pingoru: Aug 07, 2024, 07:29 PM UTC
Resolved: Aug 07, 2024, 08:01 PM UTC
Duration: 31m

Affected: hydrow.com website

Timeline · 2 updates

investigating Aug 07, 2024, 07:29 PM UTC

Several people are unable to get to hydrow.com, and are seeing an error message when they try to. There are no reports of problems with the Hydrow application - workouts, stats, and mobile apps etc. We are investigating.
resolved Aug 07, 2024, 08:01 PM UTC

The issue has been resolved, and hydrow.com is loading normally. If you have a problem reaching hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com. The cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved.

Read the full incident report →