Hydrow experienced a major incident on December 15, 2021 affecting Support.hydrow.com, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Support.hydrow.com
Update timeline
- investigating Dec 15, 2021, 03:47 PM UTC
Both Customer-facing and internal services that rely on Zendesk appear to be down at the moment. Zendesk is investigating an outage on https://status.zendesk.com/ that is likely the root cause
- investigating Dec 15, 2021, 03:52 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 15, 2021, 04:18 PM UTC
Zendesk reports having resolved their incident. We are monitoring to ensure our systems are stable again.
- monitoring Dec 15, 2021, 04:24 PM UTC
Zendesk has resolved their related outage. Help Center operations appear to be back to normal. Continuing to monitor
- resolved Dec 15, 2021, 05:01 PM UTC
This incident has been resolved.