Hydrow experienced a critical incident on January 11, 2022 affecting shop.hydrow.com, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
shop.hydrow.com
Update timeline
- identified Jan 11, 2022, 11:45 PM UTC
Customers are unable to add items to their shopping carts on shop.hydrow.com. The problem appears to be with our partner, Shopify. They are providing updates on https://www.shopifystatus.com/. We do not know when the issue will be resolved.
- monitoring Jan 12, 2022, 12:05 AM UTC
We are seeing improvement in function from the online store as Shopify resolves their outage. We will continue monitoring the status.
- resolved Jan 12, 2022, 12:34 AM UTC
Shopify has resolved their incident on https://www.shopifystatus.com/ and activity from our web store appears to be back to normal operation.