Hydrow experienced a critical incident on February 12, 2022 affecting hydrow.com website and shop.hydrow.com, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com websiteshop.hydrow.com
Update timeline
- investigating Feb 12, 2022, 09:52 PM UTC
We are investigating an outage on hydrow.com which prevents shopping, browsing, and purchases. The Hydrow application (workouts, etc.) and support.hydrow.com appear to be unaffected.
- investigating Feb 12, 2022, 10:00 PM UTC
Direct access to https://shop.hydrow.com/ is working.
- monitoring Feb 12, 2022, 10:05 PM UTC
We have identified the cause and hydrow.com is loading. We are continuing our investigation and testing of the full website.
- resolved Feb 12, 2022, 10:17 PM UTC
This incident has been resolved.