Hydrow experienced a critical incident on May 26, 2022 affecting Hydrow Service, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2022, 02:17 PM UTC
Service for Hydrow devices and apps is currently unavailable for some users. We are investigating.
- investigating May 26, 2022, 02:55 PM UTC
Log-in on Hydrow and related apps remains unavailable. A 3rd party hosting service may be involved in the outage. We are continuing to investigate but do not yet have an ETA for restoration of service.
- identified May 26, 2022, 03:26 PM UTC
We have clarified the nature of the issue and are working to mitigate. We're starting to see some successful log-ins. We will continue to monitor.
- monitoring May 26, 2022, 03:47 PM UTC
Service appears to be back to normal levels for the last 15 minutes or so. We will continue to monitor, but will call this resolved soon if there are no further issues.
- resolved May 26, 2022, 03:59 PM UTC
Normal Service has been restored and has appeared to be stable for the last half hour. We are marking this incident as resolved.