Hydrow experienced a major incident on September 1, 2022 affecting Hydrow Service, lasting 20h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Hydrow Service
Update timeline
- investigating Sep 01, 2022, 05:50 PM UTC
We are are investigating an issue that is preventing at least some members' workouts.
- monitoring Sep 01, 2022, 06:17 PM UTC
The problem was traced to one of our technology partners, and they have mitigated the problem. We are no longer seeing errors with workouts. We are continuing to monitor.
- resolved Sep 02, 2022, 02:00 PM UTC
This incident has been resolved.