Hydrow experienced a major incident on June 16, 2023 affecting hydrow.com website, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com website
Update timeline
- identified Jun 16, 2023, 08:59 AM UTC
Our checkout service is experiencing an issue which may result in a degraded checkout experience. Some Hydrow.com visitors may experience issues or delays with checkout, or when moving from cart to checkout. We have observed this specifically with mobile devices. Our service provider has identified the problem and is investigating.
- identified Jun 16, 2023, 09:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2023, 09:15 AM UTC
The checkout incident has been resolved by our service provider.