Hydrow experienced a critical incident on June 29, 2023 affecting hydrow.com website, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com website
Update timeline
- investigating Jun 29, 2023, 02:57 PM UTC
The hydrow.com website is freezing and unresponsive for some US users.
- identified Jun 29, 2023, 03:44 PM UTC
We are continuing to investigate the problem with hydrow.com, and have identified the immediate cause of the problem. The hydrow.com website pages are working properly, except the shopping cart and purchase process are still not loading. The Hydrow service is not impacted by this issue; workouts, meter tracking, etc. are not affected. We will provide our next update within 30 minutes.
- resolved Jun 29, 2023, 04:01 PM UTC
The problem has been resolved. Hydrow.com is operating normally. We continue to monitor for any additional issues.