Hydrow experienced a major incident on July 21, 2023 affecting Hydrow Service, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2023, 03:33 PM UTC
We are currently investigating a number of reports of degraded service for some Hydrow Members. Symptoms may include difficulty signing in to a profile or signing up for membership. We will update here when more information is available.
- identified Jul 21, 2023, 03:48 PM UTC
We have now identified the root cause for these error messages and are actively working to resolve. We expect to share another update within the next half hour.
- monitoring Jul 21, 2023, 04:07 PM UTC
We believe this issue should now be fixed and the symptoms resolved. We are continuing to monitor. We will update again within 30 minutes.
- resolved Jul 21, 2023, 04:27 PM UTC
We have seen no new incidents of this error in the last 20 minutes. We are considering this issue resolved and closing the incident.