Hydrow experienced a major incident on November 7, 2023 affecting hydrow.com website and shop.hydrow.com, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com websiteshop.hydrow.com
Update timeline
- investigating Nov 07, 2023, 04:10 PM UTC
We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating. The Hydrow product is not affected.
- monitoring Nov 07, 2023, 04:46 PM UTC
All systems are back to normal. We identified the issue. Our merchant partner had a technical issue, which they report is resolved. We are continuing to monitor.
- resolved Nov 07, 2023, 07:34 PM UTC
This issue has been fully resolved and we're closing the incident.