Hydrow experienced a major incident on November 13, 2023 affecting hydrow.com website and shop.hydrow.com, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com websiteshop.hydrow.com
Update timeline
- investigating Nov 13, 2023, 09:00 PM UTC
We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating. The Hydrow product is not affected.
- monitoring Nov 13, 2023, 09:26 PM UTC
Our merchant partner has resolved the underlying issue, and we have corrected the problem it caused in our systems. Customers should be able to purchase normally. Any customers who are having difficulties with their shopping cart should use another browser, or contact Hydrow Support. We apologize for any inconvenience this caused.
- resolved Nov 13, 2023, 09:39 PM UTC
The issue has been resolved.