Hydrow incident

Outage - Members unable to row.

Critical Resolved View vendor source →

Hydrow experienced a critical incident on January 29, 2024 affecting Hydrow Service, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 04:47 PM UTC
Resolved
Jan 29, 2024, 05:20 PM UTC
Duration
32m
Detected by Pingoru
Jan 29, 2024, 04:47 PM UTC

Affected components

Hydrow Service

Update timeline

  1. investigating Jan 29, 2024, 04:47 PM UTC

    We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow Has Stopped" We will update with more info within 30 minutes

  2. monitoring Jan 29, 2024, 05:03 PM UTC

    We discovered a root cause for this issue and implemented a fix. We see activity already returning to normal but will continue to monitor.

  3. resolved Jan 29, 2024, 05:20 PM UTC

    All services are returned to normal operation and no new reports of the On-Hydrow error have been received for the last 20 minutes. We are declaring this issue resolved.