Hydrow experienced a major incident on February 17, 2024 affecting Hydrow Service, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Hydrow Service
Update timeline
- investigating Feb 17, 2024, 06:53 PM UTC
We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow is not available / Internal server error." This appears to be isolated to new member accounts or guest users on commercial rowers.
- identified Feb 17, 2024, 07:24 PM UTC
We have discovered a root cause for this issue and are implementing a fix. We will provide an additional update when the fix is complete.
- resolved Feb 18, 2024, 12:15 AM UTC
We have implemented a fix. All Hydrow services have been restored and this incident is now resolved.