Hydrow experienced a critical incident on August 7, 2024 affecting hydrow.com website, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
hydrow.com website
Update timeline
- investigating Aug 07, 2024, 07:29 PM UTC
Several people are unable to get to hydrow.com, and are seeing an error message when they try to. There are no reports of problems with the Hydrow application - workouts, stats, and mobile apps etc. We are investigating.
- resolved Aug 07, 2024, 08:01 PM UTC
The issue has been resolved, and hydrow.com is loading normally. If you have a problem reaching hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com. The cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved.