HyberHost incident

Upstream Network Incident - High Latency & Packet Loss

Critical Resolved View vendor source →

HyberHost experienced a critical incident on April 18, 2024, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 10:30 PM UTC
Resolved
Apr 18, 2024, 10:55 PM UTC
Duration
25m
Detected by Pingoru
Apr 18, 2024, 10:30 PM UTC

Update timeline

  1. resolved Apr 19, 2024, 12:14 AM UTC

    Upstream Issue: We have been informed out a wavelength issue between Equinix MA1 (Manchester) and Continuity House (Coventry) which had been isolated earlier in the day, while trying to replace this it had resulted in some network latency and packet loss issues. This should now be back to full service.