HxDR experienced a critical incident on February 17, 2025, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 17, 2025, 01:17 PM UTC
We are experiencing an issue on the HxDR Content Store beginning on Monday, February 17th 2025 12:59 CET The issue is understood and our engineering team is working on a fix. We will provide an update by Monday, February 17th 2025 15:00 CET with current details Diagnosis: Customer's might experience following: - No quotations are available on the store. The system falls back to forwarding users to our Sales Form (see image) - The actual issue is with an external API being down (epsg.io). Our engineers work on a solution to make our system less dependant on that API.
- resolved Feb 17, 2025, 03:25 PM UTC
This incident has been resolved.