HxDR incident

asset streaming issue affecting NA-1 (US deployment) and connected countries (SE-Asia, Korea, Japan and ANZ)

Critical Resolved View vendor source →

HxDR experienced a critical incident on October 17, 2025 affecting Project/Asset API, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 02:01 PM UTC
Resolved
Oct 17, 2025, 02:29 PM UTC
Duration
27m
Detected by Pingoru
Oct 17, 2025, 02:01 PM UTC

Affected components

Project/Asset API

Update timeline

  1. investigating Oct 17, 2025, 02:01 PM UTC

    We are currently investigating this issue.

  2. identified Oct 17, 2025, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 17, 2025, 02:29 PM UTC

    This incident has been resolved.