HxDR experienced a major incident on January 22, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 23, 2026, 10:52 AM UTC
Hello everyone, We are experiencing a reported issue on the HxDR platform API beginning on Thursday, 2026-01-22 11:00 CET Our engineering team is investigating the issue. We will provide an update by Friday, 2026-01-12 11:55 CET with current details Customers might experience the following: Cloudworx cannot load some HxDR projects Workaround: None at this time
- resolved Jan 23, 2026, 10:55 AM UTC
This issue is resolved. We apologize for the inconvenience.