HxDR incident

File upload completion failures on HxDR platform API

Major Resolved View vendor source →

HxDR experienced a major incident on March 16, 2026 affecting Processing API, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 12:21 PM UTC
Resolved
Mar 16, 2026, 02:18 PM UTC
Duration
1h 57m
Detected by Pingoru
Mar 16, 2026, 12:21 PM UTC

Affected components

Processing API

Update timeline

  1. identified Mar 16, 2026, 12:21 PM UTC

    We are experiencing an issue on the HxDR platform API beginning at [Monday, 2026-03-16 10:00 CET]. Our engineering team has identified the issue and a hotfix is being prepared. We will provide an update by [Monday, 2026-03-16 14:00 CET] with current details. Diagnosis: Customers might experience the following: - File upload completion requests can fail with a validation error for some integrated applications Workaround: None at this time.

  2. identified Mar 16, 2026, 01:04 PM UTC

    The issue with file upload completion requests failing is still ongoing. Our engineering team is actively working on deploying a hotfix. We will provide an update by [Monday, 2026-03-16 15:00 CET].

  3. resolved Mar 16, 2026, 02:18 PM UTC

    The issue with file upload completion requests failing has been resolved. A hotfix has been deployed successfully. We apologize for the inconvenience.