Hunter Internet experienced a minor incident on September 26, 2022 affecting Medford/White City/Central Point, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2022, 01:38 PM UTC
We have identified the an issue affecting both residential and business customers. Customers may see issues with packet loss and high latency. Repair efforts are in progress, and we anticipate that splicing will be completed by 12 pm PDT. We appreciate your patience as we work to resolve this issue.
- identified Sep 27, 2022, 09:37 AM UTC
We have identified the an issue affecting both residential and business customers. Customers may see issues with packet loss and high latency. Repair efforts are in progress, and we anticipate that splicing will be completed by 12 pm PDT. We appreciate your patience as we work to resolve this issue.
- resolved Sep 27, 2022, 03:58 PM UTC
The issue of cut fiber has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.