Hunter Internet experienced a minor incident on April 10, 2024 affecting Medford/White City/Central Point, lasting 22h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2024, 09:46 AM UTC
We have identified an issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Apr 10, 2024, 11:04 AM UTC
Hunter Communications is experiencing intermittent network connectivity as a result of an underground fiber optic cable hit north of the Rogue Valley International-Medford Airport off Table Rock Road in Central Point, OR. This occurred at approximately 9:30 a.m. on Wednesday, April 10, 2024, and is affecting nearly 100 customers. Our local teams are working to restore service and mitigate customer impact. We recognize the inconvenience and appreciate everyone’s patience as we work to resolve this matter. Estimated time of restoration is 10 pm 4/10/2024. We will update as soon as we have more information.
- identified Apr 10, 2024, 01:55 PM UTC
Hunter Communications is experiencing intermittent network connectivity as a result of an underground fiber optic cable hit north of the Rogue Valley International-Medford Airport off Table Rock Road in Central Point, OR. This occurred at approximately 9:30 a.m. on Wednesday, April 10, 2024, and is affecting nearly 100 customers. Our local teams are working to restore service and mitigate customer impact. We recognize the inconvenience and appreciate everyone’s patience as we work to resolve this matter. Estimated time of restoration is 10 pm 4/10/2024. We will update as soon as we have more information.
- identified Apr 10, 2024, 05:00 PM UTC
Hunter Communications is experiencing intermittent network connectivity as a result of an underground fiber optic cable hit north of the Rogue Valley International-Medford Airport off Table Rock Road in Central Point, OR. This occurred at approximately 9:30 a.m. on Wednesday, April 10, 2024, and is affecting nearly 100 customers. Our local teams are working to restore service and mitigate customer impact. We recognize the inconvenience and appreciate everyone’s patience as we work to resolve this matter. Estimated time of restoration is 10 pm 4/10/2024. We will update as soon as we have more information.
- identified Apr 10, 2024, 07:02 PM UTC
Hunter Communications is experiencing intermittent network connectivity as a result of an underground fiber optic cable hit north of the Rogue Valley International-Medford Airport off Table Rock Road in Central Point, OR. This occurred at approximately 9:30 a.m. on Wednesday, April 10, 2024, and is affecting nearly 100 customers. Our local teams are working to restore service and mitigate customer impact. We recognize the inconvenience and appreciate everyone’s patience as we work to resolve this matter. Estimated time of restoration is 10 pm 4/10/2024. We will update as soon as we have more information.
- identified Apr 11, 2024, 05:52 AM UTC
Hunter Communications is experiencing intermittent network connectivity as a result of an underground fiber optic cable hit north of the Rogue Valley International-Medford Airport off Table Rock Road in Central Point, OR. This occurred at approximately 9:30 a.m. on Wednesday, April 10, 2024, and is affecting nearly 100 customers. Our local teams are working to restore service and mitigate customer impact. We recognize the inconvenience and appreciate everyone’s patience as we work to resolve this matter. Estimated time of restoration is 10 am 4/11/2024. We will update as soon as we have more information.
- resolved Apr 11, 2024, 07:48 AM UTC
The issue has been resolved and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.