Hunter Internet experienced a minor incident on April 23, 2024 affecting Jacksonville/Ruch, lasting 10h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2024, 08:11 AM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- investigating Apr 23, 2024, 10:43 AM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- investigating Apr 23, 2024, 01:15 PM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- identified Apr 23, 2024, 01:48 PM UTC
We have identified the issue and are working to fix it as quickly as possible. Our current estimated time of restoration is 6PM PST. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Apr 23, 2024, 05:43 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- resolved Apr 23, 2024, 06:43 PM UTC
The issue of damaged fiber has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.