Hunter Internet experienced a minor incident on May 15, 2024 affecting Siskiyou County, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2024, 08:50 AM UTC
We have identified an issue in Mount Shasta and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified May 15, 2024, 11:57 AM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified May 15, 2024, 12:14 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We currently have an ETR of 1300. We appreciate your patience as we work to resolve this issue.
- resolved May 15, 2024, 02:49 PM UTC
The issue of cut fiber has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.