Hunter Internet experienced a minor incident on July 15, 2024 affecting Jacksonville/Ruch, lasting 14h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2024, 09:02 PM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- investigating Jul 15, 2024, 10:49 PM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- identified Jul 16, 2024, 06:34 AM UTC
Our crews have identified the issue and are working to resolve it as quickly and safely as possible. We currently have an ETR of today at 10am due to lighting and storm. We appreciate your patience as we diligently work to restore service. Please reference our status page for updates status.hunterfiber.com
- identified Jul 16, 2024, 09:03 AM UTC
Our crews have identified the issue and are working to resolve it as quickly and safely as possible. We currently have an ETR of today at 10am due to lighting and storm. We appreciate your patience as we diligently work to restore service. Please reference our status page for updates status.hunterfiber.com
- identified Jul 16, 2024, 09:27 AM UTC
Our crews have identified the issue and are working to resolve it as quickly and safely as possible. We currently have an ETR of today at 12pm due to lighting and storm. We appreciate your patience as we diligently work to restore service. Please reference our status page for updates status.hunterfiber.com
- resolved Jul 16, 2024, 11:17 AM UTC
The issue, has been resolved and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.