Hunter Internet experienced a minor incident on August 21, 2024 affecting Medford/White City/Central Point, lasting 20h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2024, 11:03 AM UTC
We have identified the issue effecting service around Bateman Drive in Central Point, and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Aug 21, 2024, 12:53 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue, we have a current ETR of 1800
- identified Aug 21, 2024, 03:53 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue, we have a current ETR of 2000.
- identified Aug 21, 2024, 05:49 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue. Our current estimated time for restoration is 2000.
- identified Aug 21, 2024, 06:01 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue. Updated restoration time is 1930
- resolved Aug 22, 2024, 07:36 AM UTC
The issue has been resolved vand services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.