Hunter Internet experienced a minor incident on September 28, 2024 affecting Eagle Point/Shady Cove/Butte Falls/ Prospect, lasting 9h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2024, 08:05 AM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Sep 28, 2024, 10:28 AM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Sep 28, 2024, 12:14 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Sep 28, 2024, 02:14 PM UTC
Our crews have identified the issue and are working to resolve it as quickly and safely as possible. We do not have an ETR at this time but will send an update once we have more information. We appreciate your patience as we diligently work to restore service.
- identified Sep 28, 2024, 04:36 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- resolved Sep 28, 2024, 05:59 PM UTC
The issue of has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.