Hunter Internet experienced a minor incident on July 9, 2025 affecting Jacksonville/Ruch, lasting 6d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 11:13 AM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- identified Jul 09, 2025, 11:28 AM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- identified Jul 11, 2025, 04:15 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- monitoring Jul 12, 2025, 08:23 AM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- monitoring Jul 12, 2025, 04:09 PM UTC
Due to inclement weather, Hunter is experiencing a network outage as a result of downed poles in the area. Our crews shall begin working quickly and safely to repair our equipment once PPL repairs the poles, and service will be available when our work is complete and power has been restored in the area. PPL's ETR is Monday.
- resolved Jul 15, 2025, 05:30 PM UTC
The issue has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.