Hunter Internet experienced a minor incident on July 10, 2025 affecting Grants Pass/Merlin, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 10:25 AM UTC
We are aware that services are affected in your area and we are diligently working to determine the issue to get it resolved as quickly as possible. We will update you when we have more information on the cause. We appreciate your patience as we work to resolve this issue. Please reference our status page for updates status.hunterfiber.com
- identified Jul 10, 2025, 03:41 PM UTC
We have identified the issue and are working to fix it as quickly as possible. We will update this page as we get more information or when service is restored. We appreciate your patience as we work to resolve this issue.
- resolved Jul 11, 2025, 04:14 PM UTC
The issue of damaged fiber has been resolved/repaired and services have been restored. We appreciate your patience and understanding as our teams worked quickly to fix the issue. If you're still having issues with connectivity please power cycle your equipment. If that does not resolve the issue please call 541-772-9282 and we will assist with troubleshooting further.
- resolved Jul 12, 2025, 08:18 AM UTC
Our crews have resolved the issue and service is restored. If you’re still experiencing issues, please power cycle your equipment. If the issue persists, call us at 541-772-9282