Humata Outage History

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Humata had 17 outages in the last 2 years totaling 39h 10m of downtime — averaging 0.7 incidents per month.

There were 17 Humata outages since June 18, 2024 totaling 39h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.humata.ai

Notice December 5, 2025

Outage due to upstream provider

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
12m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    We're currently experiencing connectivity issues, which appear to be caused by a widespread outage with our upstream provider. We're actively working with them to resolve the issue. You can follow their updates on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

  2. resolved Dec 05, 2025, 09:24 AM UTC

    Our upstream provider's services are recovering quickly around the globe. We are seeing improvement in error rates, and systems get back to operational.

Read the full incident report →

Critical August 21, 2025

Unable to upload new files

Detected by Pingoru
Aug 21, 2025, 02:18 PM UTC
Resolved
Aug 21, 2025, 02:36 PM UTC
Duration
17m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Aug 21, 2025, 02:18 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 21, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2025

New file uploads not processing

Detected by Pingoru
May 13, 2025, 04:20 PM UTC
Resolved
May 13, 2025, 04:50 PM UTC
Duration
29m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating May 13, 2025, 04:20 PM UTC

    We are currently investigating this issue.

  2. resolved May 13, 2025, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2025

Outage of File Uploading

Detected by Pingoru
Apr 02, 2025, 04:23 PM UTC
Resolved
Apr 02, 2025, 06:00 PM UTC
Duration
1h 36m
Affected: app.humata.ai
Timeline · 2 updates
  1. identified Apr 02, 2025, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 02, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2025

Slow Processing Time for Uploads

Detected by Pingoru
Apr 01, 2025, 03:47 PM UTC
Resolved
Apr 01, 2025, 03:52 PM UTC
Duration
5m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Apr 01, 2025, 03:47 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 01, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2025

Outage due to downstream provider

Detected by Pingoru
Feb 26, 2025, 11:27 PM UTC
Resolved
Feb 26, 2025, 11:45 PM UTC
Duration
17m
Affected: app.humata.ai
Timeline · 3 updates
  1. investigating Feb 26, 2025, 11:27 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 26, 2025, 11:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 26, 2025, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2025

Outage of downstream provider

Detected by Pingoru
Feb 11, 2025, 05:06 PM UTC
Resolved
Feb 12, 2025, 05:45 PM UTC
Duration
1d
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Feb 11, 2025, 05:06 PM UTC

    https://status.supabase.com/

  2. resolved Feb 12, 2025, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 16, 2024

Database Performance Issues

Detected by Pingoru
Dec 16, 2024, 05:56 AM UTC
Resolved
Dec 16, 2024, 07:43 AM UTC
Duration
1h 47m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Dec 16, 2024, 05:56 AM UTC

    We are currently investigating an issue with performance degradation on our database.

  2. resolved Dec 16, 2024, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 30, 2024

Authenication Server Timing Out

Detected by Pingoru
Nov 30, 2024, 12:11 PM UTC
Resolved
Nov 30, 2024, 12:51 PM UTC
Duration
40m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Nov 30, 2024, 12:11 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 30, 2024, 12:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2024

Login Server Down

Detected by Pingoru
Nov 22, 2024, 01:28 PM UTC
Resolved
Nov 22, 2024, 01:59 PM UTC
Duration
30m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Nov 22, 2024, 01:28 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 22, 2024, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2024

New File Processing Offline

Detected by Pingoru
Nov 13, 2024, 12:29 PM UTC
Resolved
Nov 13, 2024, 05:58 PM UTC
Duration
5h 28m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Nov 13, 2024, 12:29 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 13, 2024, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 8, 2024

Investigating outage of app.humata.ai

Detected by Pingoru
Oct 08, 2024, 12:45 AM UTC
Resolved
Oct 08, 2024, 12:54 AM UTC
Duration
9m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Oct 08, 2024, 12:45 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 08, 2024, 12:54 AM UTC

    We have resolved this incident are monitoring the status of our fix

Read the full incident report →

Minor September 19, 2024

Uploading Failed Rate Increased

Detected by Pingoru
Sep 19, 2024, 03:02 PM UTC
Resolved
Sep 19, 2024, 03:15 PM UTC
Duration
12m
Affected: app.humata.ai
Timeline · 2 updates
  1. identified Sep 19, 2024, 03:02 PM UTC

    We are investigating an issue around an increase in uploading failure rate.

  2. resolved Sep 19, 2024, 03:15 PM UTC

    We have resolved the uploading issue and are monitoring its resolution

Read the full incident report →

Critical September 16, 2024

Disruption in asking questions

Detected by Pingoru
Sep 16, 2024, 03:49 PM UTC
Resolved
Sep 16, 2024, 04:00 PM UTC
Duration
10m
Affected: app.humata.ai
Timeline · 3 updates
  1. investigating Sep 16, 2024, 03:49 PM UTC

    We are investigating an issue with an outage in asking questions.

  2. identified Sep 16, 2024, 03:55 PM UTC

    We have identified the issue is with our downstream LLM provider OpenAI. We are working with their team to get the issue resolved.

  3. resolved Sep 16, 2024, 04:00 PM UTC

    The downstream providers API is back online. We will be monitoring for further updates.

Read the full incident report →

Major September 16, 2024

New Signup are offline.

Detected by Pingoru
Sep 16, 2024, 01:02 AM UTC
Resolved
Sep 16, 2024, 02:13 AM UTC
Duration
1h 10m
Affected: app.humata.ai
Timeline · 4 updates
  1. investigating Sep 16, 2024, 01:02 AM UTC

    We are currently working to get new signups back online

  2. investigating Sep 16, 2024, 01:12 AM UTC

    We've identified the issue with our downstream authentication provider. We have reached out to them and are continuing our investigation.

  3. identified Sep 16, 2024, 01:27 AM UTC

    We've identified that the issue is an expired TLS certificate on our downstream email provider. We are determining a fix.

  4. resolved Sep 16, 2024, 02:13 AM UTC

    We have resolved this issue and are monitoring its status

Read the full incident report →

Major August 7, 2024

Issues with Cloud Provider

Detected by Pingoru
Aug 07, 2024, 07:34 PM UTC
Resolved
Aug 07, 2024, 08:42 PM UTC
Duration
1h 8m
Affected: app.humata.ai
Timeline · 3 updates
  1. investigating Aug 07, 2024, 07:34 PM UTC

    We are currently investigating an issue with our cloud provider.

  2. monitoring Aug 07, 2024, 07:54 PM UTC

    Vercel has implemented a fix. We are monitoring the results. https://www.vercel-status.com/incidents/f6b2blrl5f5f

  3. resolved Aug 07, 2024, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2024

Temporary Service Disruption to Uploading

Detected by Pingoru
Jun 18, 2024, 06:35 PM UTC
Resolved
Jun 18, 2024, 06:49 PM UTC
Duration
14m
Affected: app.humata.ai
Timeline · 2 updates
  1. investigating Jun 18, 2024, 06:35 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 18, 2024, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →