Humata incident

New Signup are offline.

Major Resolved View vendor source →

Humata experienced a major incident on September 16, 2024 affecting app.humata.ai, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 01:02 AM UTC
Resolved
Sep 16, 2024, 02:13 AM UTC
Duration
1h 10m
Detected by Pingoru
Sep 16, 2024, 01:02 AM UTC

Affected components

app.humata.ai

Update timeline

  1. investigating Sep 16, 2024, 01:02 AM UTC

    We are currently working to get new signups back online

  2. investigating Sep 16, 2024, 01:12 AM UTC

    We've identified the issue with our downstream authentication provider. We have reached out to them and are continuing our investigation.

  3. identified Sep 16, 2024, 01:27 AM UTC

    We've identified that the issue is an expired TLS certificate on our downstream email provider. We are determining a fix.

  4. resolved Sep 16, 2024, 02:13 AM UTC

    We have resolved this issue and are monitoring its status