Humata incident

Disruption in asking questions

Critical Resolved View vendor source →

Humata experienced a critical incident on September 16, 2024 affecting app.humata.ai, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 03:49 PM UTC
Resolved
Sep 16, 2024, 04:00 PM UTC
Duration
10m
Detected by Pingoru
Sep 16, 2024, 03:49 PM UTC

Affected components

app.humata.ai

Update timeline

  1. investigating Sep 16, 2024, 03:49 PM UTC

    We are investigating an issue with an outage in asking questions.

  2. identified Sep 16, 2024, 03:55 PM UTC

    We have identified the issue is with our downstream LLM provider OpenAI. We are working with their team to get the issue resolved.

  3. resolved Sep 16, 2024, 04:00 PM UTC

    The downstream providers API is back online. We will be monitoring for further updates.