HPE Aruba Networking Central incident

EU : Device Connectivity Issues

Major Resolved View vendor source →

HPE Aruba Networking Central experienced a major incident on November 6, 2024 affecting EU-1, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 01:47 AM UTC
Resolved
Nov 06, 2024, 03:18 AM UTC
Duration
1h 30m
Detected by Pingoru
Nov 06, 2024, 01:47 AM UTC

Affected components

EU-1

Update timeline

  1. investigating Nov 06, 2024, 01:47 AM UTC

    We are currently experiencing device connectivity issues that are affecting a subset of device from connecting to Aruba Networking Central. These devices would appear offline on Aruba Networking Central. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Affected features: Monitoring, Troubleshooting, Config for the affected devices. Workarounds: N/A If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).

  2. investigating Nov 06, 2024, 02:54 AM UTC

    We are continuing to investigate this issue. We have identified that Subscription validations calls are failing for a subset of devices and are working to recover the same.

  3. resolved Nov 06, 2024, 03:18 AM UTC

    We experienced device connectivity issues that are affecting a subset of device from connecting to Aruba Networking Central. These devices appeared offline on Aruba Networking Central. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).