HPE Aruba Networking Central incident
[USWest5] : Device Connectivity Issues
HPE Aruba Networking Central experienced a minor incident on January 15, 2025 affecting US-West5, lasting 21h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 05:56 PM UTC
We are currently experiencing intermittent device connectivity issues that are affecting all device types from staying connected to Aruba Networking Central. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Affected features: Monitoring & Alerts. Workarounds: N/A If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
- identified Jan 15, 2025, 06:22 PM UTC
We have identified the trigger and remediation action will be taken during US night (outside of US Business hours).
- identified Jan 15, 2025, 06:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 16, 2025, 06:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 03:55 PM UTC
We experienced issues with device connectivity service, affecting it's usability. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again since the change. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).