HP Anyware Partial Outage Impacting Authenticated Software/Firmware Downloads; Support Site and Unauthenticated Client Downloads Still Available

Update timeline

1. investigating Feb 03, 2026, 06:03 PM UTC

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. investigating Feb 03, 2026, 06:04 PM UTC

   We are continuing to investigate this issue.

3. resolved Feb 03, 2026, 09:09 PM UTC

   This incident has been resolved.