HouseCanary incident

Order Manager - Web Application and API outage

Critical Resolved View vendor source →

HouseCanary experienced a critical incident on February 8, 2024 affecting Order Manager - Web Application and Order Manager - API, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 03:10 AM UTC
Resolved
Feb 08, 2024, 03:41 AM UTC
Duration
31m
Detected by Pingoru
Feb 08, 2024, 03:10 AM UTC

Affected components

Order Manager - Web ApplicationOrder Manager - API

Update timeline

  1. investigating Feb 08, 2024, 03:10 AM UTC

    We are currently experiencing an outage related to both the Order Manager web application and the Order Manager API. Clients may be receiving errors when using the web application and may be receiving a 503 error when making API calls. We are currently investigating a fix.

  2. monitoring Feb 08, 2024, 03:29 AM UTC

    A fix has been implemented. Both the web application and API are now available and performing as expected. We are actively monitoring the fix.

  3. resolved Feb 08, 2024, 03:41 AM UTC

    The fix is working as expected. This incident has been resolved.