HouseCanary incident
Stale data elements being presented across several HouseCanary products
HouseCanary experienced a minor incident on February 27, 2024 affecting Property Explorer - Web Application and Acquisition Explorer and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2024, 06:17 PM UTC
We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.
- identified Feb 27, 2024, 06:53 PM UTC
We are continuing to investigate the issue and have identified what we suspect is the root cause. Once fully identified, we will update any impacted properties with stale data elements.
- resolved Feb 27, 2024, 10:14 PM UTC
We're resolved this issue and all property information should now be reflecting the correct, current state. The root cause was an issue with one of our internal services that serves data to our client-facing applications which was incorrectly showing stale data. That issue has now been resolved and all applications and services are behaving as expected.