HouseCanary incident

Order Manager - intermittent access issues

Minor Resolved View vendor source →

HouseCanary experienced a minor incident on May 31, 2024 affecting Order Manager - Web Application and Order Manager - API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 04:33 PM UTC
Resolved
May 31, 2024, 05:35 PM UTC
Duration
1h 1m
Detected by Pingoru
May 31, 2024, 04:33 PM UTC

Affected components

Order Manager - Web ApplicationOrder Manager - API

Update timeline

  1. investigating May 31, 2024, 04:33 PM UTC

    We are currently investigating an issue related to Order Manager that is resulting in some clients not being able to access the application. We will provide an update once the issue has been identified.

  2. identified May 31, 2024, 04:45 PM UTC

    We have identified the issue and are in the process of releasing a fix.

  3. resolved May 31, 2024, 05:35 PM UTC

    We've deployed a fix for this issue and Order Manager is now fully operational.