HouseCanary incident

MLS Outage - RealMLS (fka Northeast Florida MLS)

Notice Resolved View vendor source →

HouseCanary experienced a notice incident on September 5, 2024 affecting Property Explorer - Web Application and Property Explorer - API and 1 more component, lasting 8d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 04:42 PM UTC
Resolved
Sep 13, 2024, 08:29 PM UTC
Duration
8d 3h
Detected by Pingoru
Sep 05, 2024, 04:42 PM UTC

Affected components

Property Explorer - Web ApplicationProperty Explorer - APIAcquisition Explorer

Update timeline

  1. identified Sep 05, 2024, 04:42 PM UTC

    We are currently experiencing an outage in the Jacksonville, FL MSA related to RealMLS (fka Northeast Florida MLS). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

  2. resolved Sep 13, 2024, 08:29 PM UTC

    The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSA can expect increased lead and update volume.