HouseCanary experienced a notice incident on January 13, 2025 affecting Property Explorer - Web Application and Property Explorer - API and 1 more component, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2025, 06:34 PM UTC
We are currently experiencing an outage related to California Regional MLS related to a technical change made at the underlying MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. Impacted MSAs: * Los Angeles-Long Beach-Anaheim, CA * Riverside-San Bernardino-Ontario, CA * San Francisco-Oakland-Berkeley, CA * San Diego-Chula Vista-Carlsbad, CA * San Jose-Sunnyvale-Santa Clara, CA * Oxnard-Thousand Oaks-Ventura, CA * San Luis Obispo-Paso Robles, CA * Salinas, CA * Chico, CA * Santa Cruz-Watsonville, CA * Merced, CA * Madera, CA We will provide an update once we have identified a resolution timeline.
- resolved Jan 13, 2025, 11:31 PM UTC
The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.