House of Control incident

[Complete Control] Trouble logging in

Major Resolved View vendor source →

House of Control experienced a major incident on February 21, 2022 affecting Complete Control, Region - Norway, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2022, 08:17 AM UTC
Resolved
Feb 21, 2022, 08:35 AM UTC
Duration
17m
Detected by Pingoru
Feb 21, 2022, 08:17 AM UTC

Affected components

Complete Control, Region - Norway

Update timeline

  1. investigating Feb 21, 2022, 08:17 AM UTC

    Some users may be experiencing trouble when logging in to Complete Control. Our Operations Team is currently investigating issues related to 2FA/MFA (SMS authentication). We will send an additional update in 30 minutes.

  2. resolved Feb 21, 2022, 08:35 AM UTC

    Issue resolved. Issue was tracked back to an external mobile provider.