House of Control incident

Degraded performance for Danish Customers

Notice Resolved View vendor source →

House of Control experienced a notice incident on May 5, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2022, 06:00 AM UTC
Resolved
May 05, 2022, 06:00 AM UTC
Duration
—
Detected by Pingoru
May 05, 2022, 06:00 AM UTC

Update timeline

  1. resolved May 10, 2022, 12:22 PM UTC

    We experienced an issue with Complete Control application on the danish server. There might have been degraded performance in 20 minutes. Incident started: 2022-05-05 08.29 Incident ended: 2022-05-05 08.49 The memory of the server was exhausted by a service that caused the system to not function properly. The resolution was to reload the service to free up memory. We are still investigating toe root cause.