Houghton Mifflin Harcourt experienced a notice incident on July 22, 2024 affecting Content and Resources and Content and Resources and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 03:03 PM UTC
HMH teams are investigating the impact from the global CrowdStrike IT event on our platforms.
- investigating Jul 22, 2024, 03:04 PM UTC
HMH teams have determined the following impact for our platforms: – HMH Ed is experiencing a minor impact with teachers and students currently unable to highlight or annotate within the eBook. – ThinkCentral and Holt McDougal Online dashboards are not loading for teachers.
- identified Jul 22, 2024, 03:16 PM UTC
HMH teams have identified the impact from this event and are working now to quickly implement a solution.
- identified Jul 22, 2024, 03:28 PM UTC
HMH teams have implemented a solution on Ed, resolving the eBook issue and returning operations to Normal. ThinkCentral and Holt McDougal Online are still not loading the dashboard and teams are working to address this.
- monitoring Jul 22, 2024, 03:47 PM UTC
HMH teams have implemented a solution to resolve the Dashboard within ThinkCentral and Holt McDougal Online. Operations on these platforms has returned to normal. We will continue monitoring performance on all HMH platforms to confirm there are no further issues.
- resolved Jul 22, 2024, 03:54 PM UTC
HMH teams have confirmed that all issues related to this event have been cleared and this incident is now resolved. Thank you for your patience during this event.