Houghton Mifflin Harcourt incident
Service Interruption to Read 180
Houghton Mifflin Harcourt experienced a notice incident on November 12, 2024 affecting Content and Resources, lasting 17h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 11, 2024, 03:04 PM UTC
Read 180 is experiencing a service degradation impacting students, who may experience long delays or may be unable to launch the application. Our teams have identified the issue and are working to address it as quickly as possible. Thank you for your patience and we sincerely apologize for any inconvenience this may cause.
- identified Nov 11, 2024, 05:42 PM UTC
Our teams continue working to address this issue and will provide an update on or before 3:00PM ET.
- identified Nov 11, 2024, 08:22 PM UTC
HMH teams have validated a solution for this issue and will release it after business hours to avoid any further disruption. The next update is planned for 10:00PM ET tonight.
- identified Nov 12, 2024, 02:25 AM UTC
HMH teams have released a solution and completed validation testing.
- monitoring Nov 12, 2024, 02:26 AM UTC
Performance on Read 180 has returned to normal. We will continue monitoring performance tonight and the next update is planned for 9:00AM ET.
- monitoring Nov 12, 2024, 01:19 PM UTC
Read 180 service continues operating normally this morning. Our teams will continue monitoring performance today and the next update is planned for 3:00PM ET.
- resolved Nov 12, 2024, 08:12 PM UTC
This incident has been resolved.