Houghton Mifflin Harcourt experienced a notice incident on January 28, 2025 affecting Content and Resources, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2025, 07:42 PM UTC
Read 180 is experiencing a service interruption. Teachers and Students are currently unable to launch the software and receive an error message when attempting to do so. HMH teams are investigating this issue now and additional updates will be provided here as soon as possible. Thank you for your patience and we apologize for any inconvenience.
- monitoring Jan 28, 2025, 08:03 PM UTC
Performance on Read 180 has returned to normal. We will continue monitoring performance and provide additional updates here.
- monitoring Jan 28, 2025, 10:35 PM UTC
Performance on Read 180 has remained normal. HMH teams have identified what we believe is the root cause of the problem and are working to apply a permanent solution to address this. An update will be provided tomorrow on or before 10:00AM ET.
- monitoring Jan 29, 2025, 02:35 PM UTC
We have released a solution to address the root cause of this issue. As a precautionary step our teams will continue closely monitoring performance in Read 180 today. An update will be provided here before the end of the day.
- resolved Jan 29, 2025, 07:11 PM UTC
This incident has been resolved.