Hotjar experienced a notice incident on February 14, 2024, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 14, 2024, 01:59 PM UTC
We're investigating a drop in error capture events. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- identified Feb 14, 2024, 02:42 PM UTC
We've identified the issue and are working on a fix.
- monitoring Feb 14, 2024, 03:11 PM UTC
We've deployed a fix, error capture is working again, and we're monitoring this closely.
- resolved Feb 14, 2024, 04:30 PM UTC
This incident has been resolved. Thanks for bearing with us. To recap the issue, starting on January 22, error capture rates dropped significantly. We discovered this was an incident on February 14 and deployed a fix. We didn't capture error data during that time frame, but you will start seeing error data captured moving forward.