Hotjar experienced a notice incident on February 23, 2024, lasting 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 23, 2024, 10:39 AM UTC
We're investigating an issue where some users may see a delay in Feedback screenshots being processed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- identified Feb 23, 2024, 10:53 AM UTC
We've identified the issue and are working on a fix!
- monitoring Feb 23, 2024, 11:17 AM UTC
We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!
- resolved Feb 23, 2024, 11:20 AM UTC
This incident has been resolved, the pending screenshots for Feedback responses have been processed. Thank you for bearing with us!