Hotjar incident

Custom colors not working for full-screen surveys

Notice Resolved View vendor source →

Hotjar experienced a notice incident on February 28, 2024, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 04:10 PM UTC
Resolved
Feb 28, 2024, 05:17 PM UTC
Duration
1h 6m
Detected by Pingoru
Feb 28, 2024, 04:10 PM UTC

Update timeline

  1. investigating Feb 28, 2024, 04:10 PM UTC

    We're investigating an issue with custom colors not working for full-screen surveys. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. investigating Feb 28, 2024, 04:31 PM UTC

    We're investigating an issue with custom colors not working for full-screen surveys in the survey wizard. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  3. identified Feb 28, 2024, 04:32 PM UTC

    We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

  4. resolved Feb 28, 2024, 05:17 PM UTC

    This incident is now resolved. Thanks for bearing with us!