Hotjar experienced a notice incident on March 22, 2024 affecting insights.hotjar.com, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
insights.hotjar.com
Update timeline
- investigating Mar 22, 2024, 07:34 PM UTC
We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- monitoring Mar 22, 2024, 09:10 PM UTC
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- monitoring Mar 22, 2024, 09:25 PM UTC
This incident is now resolved. Thanks for bearing with us!
- resolved Mar 22, 2024, 09:27 PM UTC
This incident is now resolved. Thanks for bearing with us!