Hotjar experienced a notice incident on April 2, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 02, 2024, 12:10 PM UTC
We're investigating an issue where some trials have been deactivated. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- investigating Apr 03, 2024, 08:27 AM UTC
We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
- resolved Apr 03, 2024, 12:59 PM UTC
This incident is now resolved. All of the affected trials have now been reactivated. Thanks for bearing with us!