Hotjar incident

Survey responses with User Attributes containing datetimes are not triggering Zaps in Zapier

Minor Resolved View vendor source →

Hotjar experienced a minor incident on April 24, 2024, lasting 18h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 08:20 PM UTC
Resolved
Apr 25, 2024, 02:53 PM UTC
Duration
18h 32m
Detected by Pingoru
Apr 24, 2024, 08:20 PM UTC

Update timeline

  1. investigating Apr 24, 2024, 08:20 PM UTC

    We're investigating an issue with new survey responses, which are not triggering Zaps in Zapier. Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com as we have them. Thanks for bearing with us!

  2. identified Apr 25, 2024, 10:20 AM UTC

    We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

  3. resolved Apr 25, 2024, 02:53 PM UTC

    This incident is now resolved. Thank you for your patience!